Aviation Industry – Growth and Opportunities

  • Aviation Industry – Growth and Opportunities
  • Attributes and roles and responsibilities of aviation staff
  • Aircrafts Types & structure/ layout
  • Embarkation & Disembarkation procedures for passengers
  • Meal Service Procedures
  • Safety Procedures
  • First Aid Training

Customer Relationship Management

  • Elements of Good Customer Service
  • Customer Relationship Management
  • Service No
  • Understanding Customer Complaint
  • Understanding and handling complaints

Career Coaching

  • General Knowledge Building
  • Preparation for an Interview
  • Effective resume writing
  • Interview Questions
  • Mock Interview Sessions

Life Skills

  • Self-Evaluation
  • Attitude
  • Motivation
  • Goal Setting
  • Time Management
  • Corporate Etiquette
  • Social Etiquette

Communicate with confidence

  • Effective Listening
  • Public Speaking
  • Jam Sessions
  • Group Discussions