Hospitality – The Global Profession

  • Managing Front Office Operations
  • Roles and responsibilities of a Guest Relation Executive (GRE)
  • Food & Beverage Service
  • Food and Beverage Formats
  • Types of Services
  • Food and Beverage Service equipment
  • Menu types and planning

Customer Relationship Management

  • Elements of Good Customer Service
  • Customer Relationship Management
  • Service No
  • Understanding Customer Complaint
  • Understanding and handling complaints

Career Coaching

  • General Knowledge Building
  • Preparation for an Interview
  • Effective resume writing
  • Interview Questions

Life Skills

  • Self-Evaluation
  • Attitude
  • Motivation
  • Goal Setting
  • Time Management
  • Corporate Etiquette
  • Social Etiquette

Communicate with confidence

  • Effective Listening
  • Public Speaking
  • Jam Sessions
  • Group Discussions